FREQUENTLY ASKED LIFE QUESTIONS
1. Do you have free Wi-Fi?
Yes! We provide complimentary kick-ass wireless high speed Internet Access throughout the entire hotel. It is easily accessible by choosing wi-fi name: life hotel, entering your email and/or room number.
2. What time is check-in and check-out?
Check out time is 11:00am. Failure to check-out by 12:30pm will result in a charge of 50% of one night’s room rate; check-out after 3:00pm will result in a charge of one night’s room rate.
3. What is this Life Preferred Guest program I am hearing so much about?
Life Preferred Guest (LPG) are guests that book directly through the Life Hotel website (lifehotel.com) and choose the special LPG rate. LPG members are entitled to a daily $30 credit towards any Food and Beverage charges*. The $30 credit resets daily (use it or lose it).
*Does not include tax or tip.
4. Are you pet friendly?
You bet! We love our four-legged friends. Life Hotel welcomes fully trained, owner-restrained pets under 20 pounds (9kg). A one-time $30 cleaning fee per pet, and a charge for any damages incurred, will be posted to your room charges at the end of your stay. You are responsible to clean up after your pet and a $25 fee per occurrence will be charged in the event our housekeeping department needs to clean any dog waste in your room. Life Hotel reserves the right to exclude any pets that Life Hotel believe pose a problem for the hotel or its guests. Service animals are always welcome, and exceptions to the pet weight limit will be made for service animals.
Please note: Pets are not allowed to be left in rooms unattended.
5. Do you accept advanced ship packages?
Yes! Life Hotel is happy to receive guest packages as a courtesy at no charge. We do have a 25lb. max weight per package. No more than five packages are allowed per room, per stay. We are not responsible for any damages.
6. Where can I find the filtered water taps?
Our 99.9% pure and particle free water filtration taps are located on floors 4, 6 and 8.
7. Do you have a fitness facility and what kind of equipment does it have?
ABS-olutely! Our fitness facility is open 24/7 located on our 2nd floor. We have a treadmill, elliptical, spin bike, universal weight machine, free weights, medicine balls and resistance bands.
8. Do you have a business center?
Yes! We have a business center on the 2nd floor with a printer (5 page limit per guest). If you need any further assistance or additional copies please text us at 646.349.1434 or contact the front desk by dialing zero (0).
9. Where can I find the 24/7 complimentary coffee?
On our 2nd floor right across from our gym and next to our business center.
10. Do you store luggage?
Yes! We have luggage Storage available at no charge for hotel guests.The hotel will not be responsible for any lost, damaged or stolen personal property.
11. Do you offer valet parking for the hotel, restaurant or bar?
No. Parking is available offsite at two partner lots; 9 West 31st Street (located right before the hotel mid-way down 31st St) and at 1250 Broadway (corner of Broadway & 31st). 9 West 31st St offers a discounted rate of $41 for 24 hours, and for the restaurant up to $30 for 6 hours. 1250 Broadway offers a discounted rate of $30 for 24 hours. Please text us at 646.349.1434 or contact our front desk by dialing zero (0) with any questions and for assistance. A parking stub is validated at the front desk and host stand.
12. Do you provide ADA-Compliant accommodations?
Yes, we offer accessible rooms. To reserve an accessible room please text us at 646.349.1434, email us at firstname.lastname@example.org or call 212.615.9900.
13. Are you a non-smoking hotel?
Life Hotel is a non-smoking hotel. Smoking of any type, including e-cigarettes, or tampering with the smoke detector in the guest room will activate the alarm and is a violation of Life Hotel’s non-smoking policy. Guests in violation of Life Hotel’s non-smoking policy will be charged $250 and be asked to immediately vacate the property.
14. Do you have laundry services available?
Laundry bags are available in each guest room to arrange for pick up upon request. Please text our team at 646.349.1434 or call the front desk by dialing zero (0) for assistance.
15. Do you offer dry cleaning service?
Yes! We offer same-day valet dry cleaning service, please text 646.349.1434, call the front desk (dial zero) or bring your laundry bag to the front desk prior to 8:30am in order to get it back by 7pm same-day, available Monday thru Saturday.
16. What is your cancellation policy?
Guests must cancel 48 hours prior to arrival to avoid a one night room/tax penalty. All confirmed reservations require a valid credit card.
17. Why do I have a $200 hold on my credit/debit card?
A pre-authorized amount will be held on your account towards room and tax plus an additional incidental charge of $200.00. The authorization will appear as a charge on your account. All funds that are not used from the pre-authorization will reappear in your account within 7-10 business days (Domestic) and 30 days (international). Life Hotel does not take responsibility for the amount of the time taken to release a hold or any overdraft fees.